Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, has announced the appointment of Tushar Shah as chief product officer (CPO).

With over 30 years of experience in various technology leadership roles, including product management, operations management, go-to-market and customer experience functions, Shah has joined the company’s executive leadership team and will report to the company’s CEO, Umesh Sachdev.

“I am thrilled to lead Uniphore’s talented product management team. As Uniphore continues to grow the capabilities of its X platform and generative AI, it’s more important than ever that we work as one team to constantly innovate and deliver value to our customers. Building elegant and transformative products is my passion. I look forward to bringing that to life at Uniphore,” said Shah on the appointment.

Shah joined Uniphore from Nations Benefits, where he served as president and CEO of Fintech, driving approximately $1B worth of spend. Before that, he was the senior vice president at PayPal where he led product and engineering, and managed credit, identity, risk, compliance, customer service, machine learning and AI platforms.

He has also worked at Bank of America as a senior technology executive for consumer banking, e-commerce, sales and services and software engineering. Earlier in his career, Tushar worked in IT for Teleglobe (Bell Canada) and customer care for Broadslate Networks and WorldCom (Verizon).