Multinational Indian IT firm, Tata Consultancy Services (TCS) has been chosen by the United Kingdom’s Department for Education (DfE) to manage and enhance customer experiences for the Teachers' Pension Scheme in England and Wales. With over 2 million members, the scheme ranks second among public sector pension plans in the UK.

According to an official statement, a 10-year contract has been awarded to TCS to operate the scheme administration services utilizing a digitally enabled, omnichannel platform that is future-ready and driven by TCS BaNCS.

“We are delighted to partner with the Department for Education to digitally transform the administration of the Teachers’ Pensions Scheme and deliver the best-administered UK public sector pensions scheme. The resulting service will be highly agile and responsive to the needs of its members and employers,” said Vivekanand Ramgopal, president, of BFSI products & platforms, TCS. “Enhanced customer experience has been the cornerstone of our platform’s value proposition to clients in the UK pensions industry. We will continue to strategically invest in our platform and pursue our aspiration to be the preferred growth and transformation partner to life and pensions companies in the UK.”

TCS will provide a digital-first, self-service pension experience, providing scheme employers and members access to their account information anytime, anywhere, on any device, as well as personalized insights to assist them in understanding their pension plan and provide them with the opportunity to make informed decisions.

TCS is the largest software and IT services provider in the United Kingdom, employing a vast and diverse workforce across 30 locations in the country. The company intends to establish a service hub in Darlington to expand its presence in the UK as a part of its partnership with DfE.